We accept Visa, MasterCard and American Express as payment. If you prefer to pay by bank transfer or directly in our offices please contact us.
• Your credit card will be charged by Cancun Elite SA de C.V. with the total amount of the reservation.
• Once the charge is confirmed, you will receive a confirmation email with additional information (e.g. pick up time).
• When in Cancun, we must give you a service coupon that you will be presenting at the check-in for your tour. To do so we will need to see a printed copy of the confirmation email, the ID of the person who made the payment, and the credit card in which you made the payment on the website.
• The cardholder or the client on behalf must sign the boarding pass when you are boarding the tour.
• You must present the service coupon when you make the check-in or with your guide when boarding the bus or transfer.
• The voucher/boarding pass is not valid until signed by the Lead Traveler, and presented at the start of the tour, attraction or activity along with a valid photo identification bearing the name of the Lead Traveler.
No refunds or rain checks will be issued if cancellation is less than 24 hours prior to scheduled service. Nor will refunds be issued if you did not arrive on time for booked tours, excursions or transfers.
If you’d like to make any changes to the date of the reservation, please contact us and we will be more than willing to make those changes for you 24 hrs prior to request.
• Cancellations made 48 hrs before = 100% refund
• Cancellations made between 36-48 hrs before = 80% refund
• Cancellations made between 24-36 hrs before = 50% refund
• Cancellations made less than 24 hrs before = no refund
• No show = no refund
• All changes are subject to availability, on 24 hours prior request.
• We offer bad weather guarantee if the weather does not permit to do the activity. We can change the date of the tour as well.
We understand that making purchases online involves a great deal of trust on your part; we take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personal information that you provide us. As a visitor to All In One Cancun, you have the right to understand our information privacy practices prior to providing any of your information.
The information we gather on our website such as your e-mail address is for communication and information purposes of the goods and travel services of All In One Cancun website. The financial information is used to book and bill the user for goods and/or travel services.
VISITORS PERSONAL INFORMATION: To use certain features in All In One Cancun, we collect personally identifying information about you, including your name, telephone number, mailing address, email address, credit card number.
All In One Cancun collects this information to customize your purchase, deliver travel itinerary, hotel reservations and /or other travel services. To alert notification in the event your travel plans are disrupted for the reason of weather, strike, politics or social issues in these conditions and help you to rearrange your travel itinerary.
All In One Cancun may send you an e-mail notification to inform you for special promotions.
All In One Cancun may also use your e-mail address or telephone number to contact you about changes to your purchased travel itinerary.
All In One Cancun will not sell, rent, lease or otherwise give out your personally identifiable information to others without your consent. Every effort will be made to prevent your information of being made available to third parties unless your express consent is obtained, or pursuant to legal action or law enforcement, or if it is deemed reasonably necessary to protect All In One Cancun’s legal rights and/or property.
All In One Cancun has implemented a sophisticated security system to protect your information from unauthorized access. Our systems are configured with data encryption and code technology constructed with the highest industry standards.
All In One Cancun
The information that All In One Cancun will obtain from you, which is necessary for the service we provide at your request, will be the following:
• Full name with surname
• Telephone number
• Financial data such as: Credit card number, name of credit card holder, expiration date, Security code and those data that are necessary to complete and manage your bookings.